Terms & Privacy

Terms and Conditios – Reward Program – Disclaimers

Prior to use of our website please take some time to read our terms and conditions below containing important information regarding your visit and use of this website.


1. General Terms and conditions

This website/application (hereinafter “Website” or “Webpage” or “Application”) belongs to the company under the name “KORRES SOCIETE ANONYME - NATURAL PRODUCTS” (distinctive title: “KORRES S.A.”), based in Metamorfosi, Attica (3 Drosini Street & Tatoiou Str., P.C. 14452) with General Electronic Commercial Registry 085349902000, (hereinafter “KORRES S.A.”). Any questions, clarifications or complaints, regarding the Website/application and these terms and conditions, should be addressed to “KORRES S.A.” at the following email address: contact@korres.com.

1.1 This website (hereinafter the “Website”) is operated by the Greek company operating under the name “KORRES NATURAL PRODUCTS S.A.”, (distinctive title: “KORRES S.A”) with registered seat in 3, Drosinh Street - Metamorphosh Attikhs 144 52 - Athens, Greece, Tax number 095645788, Tax office FAEE Athens with General Electronic Commercial Registry 085349902000 (hereinafter the “Company” or “KORRES”).

1.2 Any questions, clarifications or complaints, regarding the Website/application and these terms and conditions, should be addressed to “KORRES S.A.” at the following email address: global@korres.com

1.3 The Company is the sole and exclusive owner of the Website and of any and all rights (including copyright) deriving from the Website. Use of the Website, as well as the posting, copying, storing, modifying and/or distribution of its contents (in whole or in part) is strictly prohibited without the prior written permission of the Company to that effect.

1.4 To the extent permitted by applicable laws, the Company disclaims all warranties, express or implied, as to the accuracy of the information contained on the Website, thus the Company shall not be held liable to any person for any loss or damage occurred, which may arise from the use of the contents of the Website.

1.5 While during preparation of the Website the Company has made every effort to ensure the accuracy of its contents at the time of posting (i.e. pricing, description of products, etc.), the Company will not, for the protection of the customers, process any orders made containing material errors in the pricing and/or description of goods (as contained on the Website) and the customers shall be notified via e-mail to that effect, at the e-mail address they have provided upon submission of their order.

1.6 All products displayed for sale are subject to availability. In the event that ordered products become unavailable the Company shall e-mail its customers at the earliest.

1.7 All prices of displayed products on the Website are inclusive of VAT, as in force in Greece from time to time.


2. Ordering and Payment Policies

2.1 Cancellation
It is not possible to cancel orders that have been submitted through the application or the website, after their finalization. Users are urged to check their orders for accuracy prior to their placement, since errors may be corrected up to the point at which users click on ‘place order’ on the final page of the ordering process. For any issues, contact us at 213 0188800.

2.2 Payment of ordered products is effected electronically by third party providers of online transactions services. Payments are processed once an order has been prepared for despatch.


3. Delivery and Substitution of Products Policies

3.1 Upon placement of an order, the customer is notified via e-mail, at the e-mail provided confirming the order. The Company is deemed to have accepted an order, upon despatch to the customer of the product(s) ordered.

3.2 All ordered products are delivered by courier service at the address indicated by the customer in the placed order. Delivery of products is only effected within the following countries: Belgium, Italy, Luxembourg, Netherlands, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.

3.3 In rare occasions, delivery of an order may be delayed or postponed. In such event the Company will notify the customer accordingly and inform him/her of revised delivery timescales.

3.4 Delivery charges vary depending on the type of products ordered and the service selected and can only be refunded in accordance with legal rights under the Distance Selling Regulations and other legislation in force from time to time.

3.5 Subject to the following provisions, users may return their order, even for no particular reason, as long as they exercise the relevant right (of withdrawal) within 14 calendar days from the date of receipt of that order. To this end, they must contact the company and submit a relevant withdrawal form in an appropriate manner. As a model of withdrawal form, they can use the one found here (https://cdn.shopify.com/s/files/1/0515/5785/9489/files/EN.docx?v=1679586686). Subsequently, all goods, to qualify for return, must be returned in their original condition, without having been opened and with their packaging intact, within an additional 14 days, in order for a refund to be carried out within the same period, depending on the method of payment selected. In this case, the users shall only be charged with the direct cost of returning the products, namely in case of return by a courier company, the transport costs shall be borne by the users.

The aforementioned right of withdrawal shall not exist in case the consumer has been supplied with products which are liable to deteriorate or expire rapidly or sealed products which are not suitable for return, due to health protection or hygiene reasons, and have been unsealed. Indicatively but not be limited to, cosmetics, personal hygiene products, personal care products, products that bear an expiry date and may deteriorate due to improper storage and transportation conditions, shall not qualify for a return. Any consumer rights shall not be affected.

3.6 In the event that the Company delivers to a customer a product that the latter has not ordered or one that has been delivered damaged to the customer, the customer will notify the Company of that event and the latter will have to deliver to the customer the ordered product, without extra cost for the customer, in accordance with the provisions of this clause.


4. Computer security and damage

4.1 While the Company takes every reasonable care to ensure that the Website is free from viruses or defects, it cannot guarantee that the use of the Website or links to other websites contained in it, won't cause damage to a user’s computer. It is the user’s responsibility to ensure that the computer he/she is using supports the use of the Website. The Company shall not be held liable for any loss or damage occurred to a user’s computer, as a result of using the Website.

4.2 Any links on the Website to other websites are not owned or operated by the Company, which cannot accept any liability in respect of their use.

4.3 Users are responsible for maintaining the confidentiality of their personal information used on the Website (i.e. passwords and account details). The Company may not be held liable for any loss or damage sustained, which is attributable to the users’ failure to protect personal information.


5. KORRES Circle Reward Program

Membership Eligibility and Overview

The KORRES Circle Rewards Program (“Program”) is a free rewards program offered by KORRES (“we,” “us,” “our”). The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who are legal residents of one of the countries serviced by this site and at least 18 years or older and who provide and maintain a valid email address are eligible to become members. This Program is not targeted at children. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose and we may refuse to create an account for any reason.

By joining the Program and becoming a Program member, you agree that you have read, understood and agree to be bound by these Program Terms and Conditions (“Terms”) and by any changes or modifications we may make. You should review these Terms and the related policies frequently to understand the terms and conditions that apply to the Program as they may change from time to time. These Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. By enrolling in the Program, you also agree to be bound by our website PRIVACY POLICY and our website TERMS AND CONDITIONS, which are incorporated herein by reference. If you do not agree to these Terms, our website PRIVACY POLICY, and our website TERMS AND CONDITIONS, you cannot participate in the Program. The Program is void where prohibited by law.

Affiliates of KORRES (e.g. KORRES France, KORRES UK, KORRES Greece, etc.) may also have similar loyalty programs. Membership in the Program does not confer any rights or benefits in the program of any other KORRES affiliate.

Program Enrollment

Eligible individuals may enroll in the Program through one of the following options:

Visit the site and follow the Program prompts to register for the Program. You are required to provide your full name, email address and accept the Terms in order to enroll. If you enroll at the Site, you must also create a password in order to enroll. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.
Only one Program account may be associated with a single member and a single email address. In the event of a dispute over the identity of the member enrolled in the Program, the member will be deemed to be the authorized account holder of the email address, submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

Program Benefits

The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. You are able to unlock Program loyalty tiers by making eligible purchases or taking certain other Program actions. Eligible purchases and other opportunities to unlock Program loyalty tiers will be posted on the Site or may be published through other media (e.g., in-store, in marketing communications, social media, etc.). Once you unlock a certain loyalty tier, you may be eligible for certain benefits and rewards applicable to that tier, which benefits may change from time to time and may be offered on a limited basis.

The Program is a tier-based program determined by the amount a member has spent on qualifying purchases within a single year from their registration day ( “member year” or “registration year”) and every one year after that. There are 4 tiers with associated benefits – Tier 1, Tier 2, Tier 3 and Tier 4. Tier 1 under the name Olive Circle, Tier 2 under the name Earth Circle, Tier 3 under the name White Circle and Tier 4 under the name Blue Circle. Program tiers are based on your qualifying purchases on the Site on a rolling 12-month basis from the anniversary of the date of your registration. For example, if you registered on February 10th, 2023, you will retain the tier status gained (if so) until February 10th, 2024 and from February 11th a new member year will start (assuming all other requirements are met). When you join, you’ll automatically be placed in the Olive Circle and be eligible for all the benefits Olive Circle members receive. Purchases of 61€ or more in 12-month period are required to advance to the Earth Circle and qualify for Earth Circle benefits. Purchases of 181€ or more in a 12-month period are required to advance to the White Circle and qualify for White Circle benefit. Purchases of €301 or more in a 12-month period are required to advance to the Blue Circle and qualify for Blue Circle benefit.

For your eligible purchase to qualify for the Program, you must be enrolled in the Program and you must provide your Program member identification at the time of purchase by logging into your account on the Site. To earn rewards and benefits, your purchase must be made on qualifying products and services. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, sales tax, state fees, shipping charges, delivery charges and other excluded charges and/or purchases as specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to certain charitable organization, value sets, select premium products and services, and other specified products.

Neither accounts nor rewards may be shared or combined. Only the member paying for the products may accumulate benefits and rewards. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time.

Benefits and rewards earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Purchase balances credited to your Program account will be decreased or reversed, as applicable, if all or part of the purchase is returned or cancelled, or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole discretion. We are not responsible for rewards lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for rewards that are lost, stolen or otherwise destroyed. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from rewards earned under the Program are the responsibility of the member.

We reserve the right to change Program benefits, how you unlock each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.

If you have concerns that a purchase or other activity was not properly applied to your account, you should contact KORRES Customer Service at global@korres.com. Your email must specify your name, address, phone number, and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.

Rewards can only be redeemed on the Site. Purchases made in department stores, specialty stores, stores not solely owned and operated by Partner are not eligible for the Program.

Rewards cannot be exchanged or returned for another product, service, or a monetary refund.

The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

Termination and Modifications

The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.

We reserve the right, at any time, in our sole discretion to: (1) exclude you from participation in the Program; (2) discontinue your participation in the Program; and/or (3) suspend or audit your membership account for any amount of time without prior notice. Any suspected abuse of the Program, failure to follow any Terms, membership inactivity for more than 12 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards and/or benefits, may result in the revocation of your membership, loss of accrued points, and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate, in our sole discretion. If, in our sole discretion, we suspect fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action.
If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by contacting KORRES Customer Service at global@korres.com


6. Miscellaneous

6.1 There may be legal notices on other areas of the Website, which relate to its use, all of which will, together with these terms & conditions govern its use.

6.2 The Company may unilaterally change these terms and conditions from time to time. Users are urged to consult their contents as often as possible. The Company may not be held liable for damage caused to the users due to any change of the terms and conditions.

6.3 Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of the Company or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Greek Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

6.4 The Website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Greek Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Athens. All contracts are concluded in English.

These terms and conditions do not affect statutory rights.



Privacy Policy


At KORRES we want you to be informed and take control of your data and the information you share with us and, above all, to be informed of their use by us. This Privacy Policy explains, simply but clearly, which data we collect, how we use it and how we ensure its confidentiality, as well as the privacy terms of use of the website and the “KORRE CIRCLE” application. Its purpose is to help you decide which data you want to share with us and to inform you about your rights.

First, we would like to inform you that our company “KORRES S.A.” has taken all the necessary measures and has developed all the appropriate policies in order to fully comply with the requirements of the General Data Protection Regulation (GDPR) and to provide the highest possible level of protection for everyone involved with it.

In addition, you should know that:
The Controller shall be the company under the name “KORRES SOCIETE ANONYME - NATURAL PRODUCTS” (distinctive title: “KORRES S.A.”), based in Metamorfosi, Attica (3 Drosini Street & Tatoiou Str., P.C. 14452) with General Electronic Commercial Registry 085349902000. You can contact us for any issue relating to you, regarding the retention and processing of your data, via email: privacy@korres.com.

The Hellenic Data Protection Authority is responsible for the implementation of the regulatory framework on personal data in Greece, the contact details of which can be found on this website: http://www.dpa.gr/.

Everything you need to know about us and your data and the terms of use of our Website and Application are listed below.

DATA collected by us

- When you register as a user on our website or install our application, we may ask you to provide us with some information about you. This information may include personal information, such as first name, surname and e-mail address. In some cases you may be asked to provide us with a telephone number and other personal information, such as sex, age, address, information about any problems you have experienced with our products, your skin type and condition. This data shall be collected from information you provide to us through your contact with us, via the internet, email or telephone.

In addition, during your navigation on our website, IP address and Cookies data may be included in the abovementioned data.


- When you register as a user through our website or application in the points collection reward program and/or make a purchase.

- When you register as a point of sale through our website or application, and make sales as our associate.

- When you request to receive newsletters or information/promotional information via messaging services (e.g., SMS, Viber).

- When you submit questions or requests about our services.

- When you wish to file a complaint or report a problem you face, relating to one of our products.

- When you participate in one of our competitions.

- When you send us your curriculum vitae for the recruitment of staff.


Your personal data shall be collected by us and used:

- to provide services of the platform for collecting points of purchases of our products and selling them through pharmacies/stores;

- to provide a point collection reward program;

- for promotional activities and promotion of our services and products, as long as you have consented to be contacted by us. Specifically, we will only contact you via email, telephone, SMS, other available messaging service for our services, competitions, offers, discounts or events;

- to reply to questions, requests and complaints about our products or our company;

- to contact you in case you notify us of an adverse reaction to one of our products and to ensure the quality of our products and our compliance with the existing legislative framework governing the manufacturing and marketing of cosmetic products; and

- to hire the necessary staff for the operation of our company.

Your data shall be stored and retained, as applicable, for as long as is permitted in accordance with the applicable legislation, for the purpose of collection and processing it, namely the personal data of registered users shall be retained for as long as they maintain their account, and for an additional period of six (6) months, for promotional purposes, or for participation in a specific promotional activity, for as long as you have consented to retain your data, and until its completion, for recruitment purposes for two years, and, in any case, your data shall be deleted when the purpose of their collection expires, unless a longer retention period is required to comply with applicable law, e.g. for tax, commercial or product security reasons.


The data collected by our company is processed for various legitimate reasons, as applicable, including for the existence of a contract between us or at the conclusion stage and in order to fulfill it, due to legal obligations of the Company, arising from the existing legislation (e.g. tax provisions, commercial law, e-commerce legislation), the legal interest of “KORRES S.A.” for reasons of operation of our business, such as recruiting the necessary staff or ensuring the safety of our products, with your consent, where required.

You should be aware that we may store, use and publish personal data that you have provided to us, if we deem this to be necessary, to comply with the applicable law, or a legal procedure, or if it is in the interest of the protection the life of an individual, as well as to ensure the quality of our products.

If the processing of your data is based exclusively on your consent, you may withdraw your consent at any time and henceforth; however, this may affect the provision of services on our part and make it impossible to continue.


In accordance with the regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the following rights:

A. Right to access and to information: you have the right to be informed by us about which of your data we have collected, for what purpose, for how long we intend to retain it and to whom we could transfer it, especially when it comes to third countries.

B. Right to rectification (correction): you can ask us to correct or complete incorrect or incomplete information that we keep for you.

C. Right to restrict and to object to processing; you can ask us to restrict or to stop processing your personal data if you believe that the information we have collected and retain is inaccurate, or if you no longer wish to receive informative and advertising messages about our products.

D. Right to data portability: you can request to receive a copy of your data that we retain and/or have it transmitted to another controller for you.

E. Right to erasure: you can request us to delete the personal data, namely data and information that we retain, if you wish to withdraw your consent for their retention and processing by us, according to the above, and, of course, if your data is unlawfully processed, in violation of the Personal Data Protection Regulation.

If you wish to exercise your rights, please contact us via email at privacy@korres.com


As a rule, we do not transfer your personal data that we collect in the abovementioned ways to third parties, within or outside the European Union; however, if transfer is required to ensure the purpose of the processing and our legitimate interest, your personal data will continue to be subject to appropriate safeguards provided by law, and we will primarily ensure that they are protected, as they would be within the EU.

The following categories of recipients may have access to your data, as applicable, in order to provide their services requested by you or required by law: cooperating courier companies, online transactions and online services providers, electronic payment clearings, recruitment service providers, other categories of partners as processors on behalf of the company. The company will share your personal data, if the law so requires, to competent police, independent, administrative, judicial authorities.

Your data, as registered users in the points and purchases collection reward program, will be processed by our company with the cooperating points of sale of your choice, as Joint Controllers, for which processing this Privacy Policy shall be jointly implemented. The full details of the cooperating physical stores points of sale of your choice, shall be notified to you at the time of this selection, and at any time you make a transaction with the physical store, and, in any case, you can find them here.

In any case of sharing your personal data with the above recipients, specific contractual clauses for the protection of personal data shall be applied, so that your personal data continue to be subject to appropriate safeguards, provided by this Privacy Policy and the existing legislation.

Along with other commercial organizations we shall collect data in order to monitor the use of this Website or the Application. During this process we shall NOT collect identifiable personal data. We shall collect information exclusively about the number of visitors and the Internet service provider. This information shall be used to understand the use of the website and may be shared with other companies or other third parties.


Cookies are small pieces of information stored on computers to identify the browser used to browse websites. Device identifiers are collected from the single-use information of the system, which may include IP addresses, user information (browser version, operating system type and version) or identifiers generated by devices, such as Apple identifiers for advertisers, suppliers, Google’s Android identifiers, or Google Play Store advertising identifiers. Cookies and similar technologies may be used to store data, such as user identifiers and preferences. The use of Cookies helps our website to memorize information about your visit, while collecting useful information about your search preferences. As a result, your search experience will be improved the next time you visit us. In addition, Cookies help us monitor the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors.

Technically essential Cookies are essential for the proper functioning of our website, and they allow you to browse and use its functions. These Cookies do not identify you.

Performance Cookies collect information about how you use our website. These Cookies collect aggregated, anonymous information that does not identify any visitor. They are used solely to improve the performance of our website.

If you do not wish to use Cookies you can enable, disable or even completely delete them through the settings in your browser; in Google Chrome, for example, you can click on the menu and then select Settings / Privacy / Content Settings and change the Cookie settings according to your preferences. However, you should know that if you choose to disable cookies, certain parts of the website may not function well.

All information provided to “KORRES S.A.” by the users of this Website/Application (excluding personal data provided by them in accordance with the abovementioned) and, specifically, but not limited to, information, comments, ideas, general issues, technical extracts or other similar information will be considered confidential. “KORRES S.A.” may disclose, copy and use all or any of this information for any purpose without limitation, in particular for the purposes of developing, manufacturing and promoting its products.


This privacy policy sets out the principles governing the use of all personal data collected. Anyone who uses this website or provides his/her data agrees to this use. Users are requested to read this privacy policy carefully. Any dispute that may arise with the privacy policy will be subject to this policy, the information and updates on the protection of natural persons in relation to the processing of personal data that is included on this website or application.

The privacy policy may change from time to time. Therefore, we ask from the users of our website to check it regularly to ensure that they are up to date and aware of the most recent version which will apply in each visit to the website. If we consider that a revision is important, the users registered on the services of the website will be notified via e-mail, using the address declared by them. In any case, the use of this website constitutes an acceptance of this Policy, and users shall be bound by its terms.


This Website, as well as the respective application, are addressed to adults seeking information about “KORRES S.A.”. Our company shall not collect, nor intend to collect information from or about children under the age of 16.


Last update 06 July 2022.