Terms & Conditions 

1.1 This website (hereinafter “Website” or “Webpage””) belongs to the company under the name “KORRES SOCIETE ANONYME - NATURAL PRODUCTS” (distinctive title: “KORRES S.A.”), based in Metamorfosi, Attica (3 Drosini Street & Tatoiou Str., P.C. 14452) with General Electronic Commercial Registry 085349902000, (hereinafter “KORRES S.A.”). Any questions, clarifications or complaints, regarding the Website and these terms and conditions, should be addressed to “KORRES S.A.” at the following email address: global@korres.com.

1.2 “KORRES S.A.” is the sole and exclusive owner of the Website including, without limitation, all documents, records, texts, images, graphics, accessories and the code contained therein, and the general depiction of the website, and all rights (including copyright) arising from them. The copyright of the content of this Website is intellectual and industrial property of “KORRES S.A.” unless otherwise specified and protected by the relevant provisions of Greek, Community and international law. All product names mentioned in these constitute trademarks of the KORRES Group of Companies, except for trademarks that may be indicated to be owned by other companies. The use of the Website, as well as posting, copying, storage, modification and/or distribution of their content (in whole or in part), without the prior written permission of “KORRES S.A.”, shall be strictly prohibited.

1.3 “KORRES S.A.” has made every effort to ensure the accuracy of the content at the time of publication (e.g., description of products, pricing, etc.). To the extent permitted by the applicable legislation, “KORRES S.A.” shall disclaim all warranties, explicit or implicit, as to the accuracy of the information contained in the Website; therefore, “KORRES S.A.” will not be held liable for any loss or damage, which may result from their use.

1.4 The use of the Website is intended only for adults and “KORRES S.A.” shall bear no responsibility in case minors use the Website.

1.5 All the prices of the products displayed on the website shall include VAT, as in force in Greece, and shall be set by the points of sale. The indicated prices shall be subject to change without further notice.[

2.1 The products and services offered on this website are available for purchase and delivery exclusively within the territories defined below (the “Eligible Markets”). Orders placed for delivery outside these territories may be refused, cancelled, or not processed at our sole discretion.

2.2 For operational and commercial purposes, the Eligible Markets are divided into the following zones:
Zone 1: Italy, Luxembourg, Netherlands
Zone 2: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

2.3 We may, at our discretion and without prior notice, modify, expand, or restrict the list of Eligible Markets. Any such changes will be effective upon publication on this website.

3.1 To place an order for a product through the Website, the user select the desired products and add them to his cart. The order can be shipped, by courier company, and the shipment will be handled by “KORRES S.A . The final image of the order includes a description of the products, quantity, total cost, namely price, VAT, any shipping costs.

3.2 Before finalizing the order with an obligation to pay, the user shall be required to check the details contained therein in order to be sure for the products he has chosen, the quantity, the final price, the method of receipt.

3.3 After receiving the online order, the availability of all the products included in it shall be checked.

i) In case there is availability of all the products included in your order, within the time specified for delivery indicated on the Website, then you will be sent a confirmation message to the e-mail address you have declared, which will inform you about the order and will include all its details. The final order submission shall consist a binding proposal to purchase on part of the user, with an obligation to pay. The sales contract shall be deemed to have been concluded after the above product availability check has been carried out and the user has received a confirmation message at his email address.

Delivery of the products will be made, based on the delivery schedule of the courier company cooperating with “KORRES S.A.” in the relevant Eligible Market.

3.4 “KORRES S.A.” may contact users via email or via SMS for sending/receiving messages, throughout the duration up to the delivery of your order to you, for any issue related to the receipt, the processing, execution and/or transport of your order and/or payment and/or return of products or for any other relevant issue. The parties agree that this communication shall also cover the legal requirements of written information, notification, order confirmation, where and when required by law.

4.1 All prices listed include VAT (where applicable) at the current rates and are accurate at the time of entering information into the system. If the rate of VAT changes between your order date and the date we supply the goods, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. We also reserve the right to change prices at any time before submission of an order without prior notice.

4.2 You can make payments by major credit or debit cards or through your PayPal account (if available on website). Payment will be taken from your account before dispatch of the goods or the provision of the service. If using a credit card, a pre-authorization amount may be held until your card issuer validates the transaction. This pre-authorisation is used to verify that the card used for payment is valid and has not been reported lost or stolen. The pre-authorisation amount is temporary and will either be released or adjusted to the actual transaction amount once the purchase is completed.

4.3 If there is an error in the price shown at checkout, and we detect it before confirming your order, we are not obligated to sell the items at that incorrect price. We strive for price accuracy on our Website, but errors may occur. If this happens, we will inform you promptly and allow you to reconfirm your order at the correct price or cancel it. If you cancel an already-paid order due to such an error, you will receive a full refund.

4.4 You confirm that the payment method used is yours. All cardholders are subject to validation and authorisation checks by the card issuer. If your card issuer does not authorise payment to us, we will not be liable for any delay or non-delivery.

4.5 If your payment is not successfully processed, we may attempt to reprocess it within 48 hours. If unsuccessful, we will notify you at least 48 hours in advance of any additional reattempts. You may cancel your order to prevent further attempts.

4.6 Only one discount code is permitted per order. Orders with multiple discount codes may be rejected or canceled. Discount codes are to be used according to their specific terms, including eligibility criteria and maximum order values. We reserve the right to cancel orders not complying with these terms, even if payment has been taken. For details on the terms associated with a specific discount code, contact customer service at: global@korres.com.

4.7 The collection and processing of the payment details you send shall fall within the strict privacy policy governing your transactions. For more on the privacy policy and the protection of your personal data, please refer to the section entitled “Company policy on Personal data” of these terms. For card payments, in cooperation with the cooperating financial and non-financial organizations and points of sale, all necessary security measures shall be taken to ensure the maximum possible protection in your electronic transactions and to ensure your payments, without “KORRES S.A.” retaining your card details, as the payment process shall be exclusively carried out in a banking environment.

4.8 We currently offer Air (express) Shipping as an only option. Deliveries will be made within 3 - 5 working days, depending on the destination country. Prices shown in the table below do not include V.A.T.

For operational and commercial purposes, the Eligible Markets are divided into the following zones:

Zone 1: Italy, Luxembourg, Netherlands

Zone 2: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden


0,5kgs: Zone 1: 9,19€ | Zone 2: 9,19€ | Zone 3: 10,90€
1,0kgs: Zone 1: 12,13€ | Zone 2: 12,13€ | Zone 3: 12,55€
1,5kgs: Zone 1: 14,70€ | Zone 2: 14,70€ | Zone 3: 15,07€
2,0kgs: Zone 1: 17,27€ | Zone 2: 17,27€ | Zone 3: 17,59€
2,5kgs: Zone 1: 19,82€ | Zone 2: 19,82€ | Zone 3: 20,12€
3,0kgs: Zone 1: 24,40€ | Zone 2: 24,40€ | Zone 3: 25,01€
3,5kgs: Zone 1: 25,97€ | Zone 2: 25,97€ | Zone 3: 26,89€
4,0kgs: Zone 1: 27,54€ | Zone 2: 27,54€ | Zone 3: 28,78€
4,5kgs: Zone 1: 29,11€ | Zone 2: 29,11€ | Zone 3: 30,66€
5,0kgs: Zone 1: 30,68€ | Zone 2: 30,68€ | Zone 3: 32,54€
5,5kgs: Zone 1: 31,92€ | Zone 2: 31,92€ | Zone 3: 34,43€
6,0kgs: Zone 1: 33,16€ | Zone 2: 33,16€ | Zone 3: 36,31€
6,5kgs: Zone 1: 34,39€ | Zone 2: 34,39€ | Zone 3: 38,20€
7,0kgs: Zone 1: 35,63€ | Zone 2: 35,63€ | Zone 3: 40,08€

4.9 We endeavour to deliver your products within the timescales set out above. Unfortunately, we are unable to guarantee that they will not be affected by unforeseen issues affecting our carriers. Under these circumstances, we do not issue any form of compensation, as delivery is a non-guaranteed service.

5.1 It is not possible to cancel orders that have been submitted through the website, after their finalization. Otherwise, contact us at +30 213 0188800.

5.2 Subject to the following provisions under 5.3., users may return their order, even for no particular reason, as long as they exercise the relevant right (of withdrawal) within 14 calendar days from the date of receipt of that order. To this end, they must submit a relevant withdrawal form in an appropriate manner. As a model of withdrawal form, they can use the one found here. Subsequently, all goods, to qualify for return, must be returned in their original condition, without having been opened and with their packaging intact, within an additional 14 days, in order for a refund to be carried out within the same period, depending on the method of payment selected. In this case, the users shall only be charged with the direct cost of returning the products, namely in case of return by a courier company, the transport costs shall be borne by the users.

5.3 The aforementioned right of withdrawal shall not exist in case the consumer has been supplied with products which are liable to deteriorate or expire rapidly or sealed products which are not suitable for return, due to health protection or hygiene reasons, and have been unsealed. Indicatively but not be limited to, cosmetics, personal hygiene products, personal care products, products that bear an expiry date and may deteriorate due to improper storage and transportation conditions, shall not qualify for a return. Any consumer rights shall not be affected.

5.4 When an order is placed, the user cannot correct any errors that appear in the order. Users are asked to check the accuracy of their orders before finalizing them, as errors can be corrected up to the point where users finalize their order.

6.1 The management and protection of the personal data you provide to us and our associates, physical stores, as joint controllers, in order to use the website, shall be governed by these terms and the Privacy policy applied by “KORRES S.A.” and its associates, the relevant provisions of Greek, as well as Community and international law on the protection of personal data.

6.2 Because the personal and contact information you may provide to the website is extremely important because, this is, among others, the only way of contacting you, you must be sure that the information you provide to us is absolutely correct and updated (in case of changes you must inform us). “KORRES S.A.”, together with the partners, shall take every possible care to receive your correct information together with your explicit consent for the use of the information you have provided. Therefore, “KORRES S.A.” and its associates shall bear no responsibility in the event that any of their contractual or legal obligations are not fulfilled correctly and/or timely, due to your sending of incorrect or not updated personal information. In particular, any notification made to the e-mail address, to the mobile phone number you have provided via SMS for sending/receiving messages, will be considered to be valid, even if it is not delivered to you due to an error in the details indicated by you and/or due to a technical or other failure of your server, and/or of your telephone and/or your telecommunications provider, and/or due to a change in your details (as long as you have not informed accordingly in time). In any case, you shall bear the obligation to re-update your information whenever there is a change in it.

6.3 By completing and sending the relevant form with your information either through the Website, you also provide, at the same time, to us and our associates, your written consent for using the information contained therein, for the purposes described in these terms and in the Privacy Policy published on our website.

6.4 Furthermore, your e-mail address or mobile phone number may, following your approval/consent, be used by “KORRES S.A.” to inform you about products, offers, promotion of new products, etc. and may be notified to other persons, natural or legal, solely for these purposes, processing, on behalf of the company, and shall not be further disclosed, except in the circumstances stipulated by law, nor be the product of a commercial transaction. In case you do not wish to receive informative e-mails or SMSs or messages for sending/receiving messages from “KORRES S.A.”, you can contact us and state to us in writing, and in any case, for your convenience, there is a relevant link in every message sent to you.

7.1 We use cookies that are necessary to maintain your connection to “KORRES S.A.” online services and to save your selections in relation to optional cookies. Solely with your consent, will we use optional performance and analysis cookies if you so choose.

7.2 Cookies are small pieces of information stored on computers to identify the browser used while browsing websites. Device identifiers are collected from the data available in the system, which may include IP addresses, user agent information (browser version, operating system type and version) or identifiers generated by devices, such as Apple identifiers for advertisers, Apple identifiers for suppliers, Google’s Android identifiers, or Google Play Store advertising identifiers. Cookies and similar technologies may be used to store data, such as user identifiers and preferences. The use of cookies makes it easier for our website to memorize information about your visit, collecting useful information about your search preferences. So, the search experience will be improved the next time you visit us. In addition, cookies help us see the performance and traffic of our website, improving its presentation and content, according to the preferences of our visitors.

7.3 The technically essential cookies are essential for the proper functioning of our website, they allow you to browse and use its functions. These cookies do not recognize your personal identity.

7.4 Performance cookies collect information about how you use our website. These cookies collect aggregated, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website.

7.5 If you do not wish to use cookies you can enable, disable or even completely delete cookies through the settings in the browser you use. For example, in Chrome, you can click on the Chrome menu and then select Settings/ Privacy/ Content Settings and change the cookie settings according to your preferences. Of course, you should know that if you choose to disable cookies, certain parts of the website may not work properly.

8.1 Although “KORRES S.A.” takes all reasonable steps to ensure that the Website is free from viruses or defects, it cannot guarantee that their use or links to other websites contained therein will not cause damage to a user’s device. “KORRES S.A.” shall bear no responsibility for any loss or damage caused to a user’s device, as a result of using the Website. Any links to other websites shall not belong to “KORRES S.A.”, and “KORRES S.A.” shall assume no responsibility for their use.

8.2 Users shall be responsible to maintain the confidentiality of their personal information used on the Website (e.g., passwords and account details). “KORRES S.A.” shall not be held responsible for any loss or damage users may suffer due to the users’ failure to protect their personal information. In case of modification of their personal information (e.g., mobile phone number, e-mail address) users shall bear the responsibility to inform “KORRES S.A.” as soon as possible.

9.1 If any term contained herein is unlawful, void or for any reason unenforceable, then that term shall be deemed to be separable and shall not affect the validity and enforceability of the remaining terms.

9.2 There may be legal provisions in other areas of the Websitewhich are related to their use, and which, together with these terms and conditions, shall govern their use.

9.3 “KORRES S.A.” may unilaterally change these terms and conditions from time to time. Users are asked to consult their content as often as possible. KORRES cannot be held liable for damage caused to users due to any change to the terms and conditions.

9.4 Unless otherwise specified, the material on this Website is displayed solely for the purposes of promotion of “KORRES S.A.” products and services.

9.5 The Website, as well as any of their contents and any contract concluded as a result of their use shall be governed by and interpreted in accordance with the Greek legislation. The parties agree to be subject to the exclusive jurisdiction of the courts of Athens. All contracts shall be concluded in the Greek language and all information shall be provided in the Greek or English language, but in case of differentiation, the Greek text shall be the only valid one.